Rewire Therapy Privacy Policy

This Privacy Policy applies between you, the User of this Website, and Rewire Therapy, the owner and provider of this Website. Rewire Therapy takes the privacy of your information very seriously. This privacy notice tells you what to expect us to do with your personal information. Please read this Privacy Policy carefully.

1. Contact details

Email: connect@rewiretherapy.co.uk

2. What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• ​Addresses
• ​Date of birth
• ​Website user information (including user journeys and cookie tracking)
• ​Photographs or video recordings

We collect or use the following information for service updates or marketing purposes:

• ​Names and contact details
• ​Addresses
• ​Marketing preferences
• ​Location data
• ​Recorded images, such as photos or videos
• ​Website and app user journey information

We collect or use the following information to comply with legal requirements:

• ​Name
• ​Contact information
• ​Identification documents

3. Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• ​Consent
• ​Contract

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• ​Consent
• ​Contract

Our lawful bases for collecting or using personal information for legal requirements are:

• ​Consent
• ​Contract

4. Where we get personal information from 

• People directly

5. How long we keep information

• Data Type: Personal identification (name, address, email, phone number)
• Retention Period: for the duration of contract
• Reason: Customer support

6. Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

7. Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal data.
• Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

8. How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 12 September 2024